The AT&T Refurbished iPhone Deal - May Not Be As Good As You Think
So now that AT&T “refurbished” iPhones have started flooding the market, a few details about how AT&T was able to offer such a great price are starting to float up to the surface.
For those of you unfamiliar, a few weeks ago AT&T began to sell “refurbished” iPhones in their corporate retail stores in the Northeast US. The prices were too good to be true - $249 for an 8gb iPhone, compared to $349 for Apple’s refurb, or $399 for brand new. Even better, the impossible-to-find 4gb iPhone began to resurface in AT&T stores at a price point of $199. There was such a scramble to get a hold of these deals, that iPhone forums were quickly filling up with posts from members that weren’t in the Northeast, begging members that were in the Northeast to pick one up for them. I’ll admit, I did this for one person.
Then, the refurb deal made it to AT&T’s website, and thanks to sites like SlickDeals and FatWallet, AT&T was sold out of inventory within mere hours. After all, for a $150 savings over brand new iPhone, how could you go wrong?
Well, we’re starting to find out now exactly what makes up that price difference… and it’s a lot more than just the retail packaging that the phone comes in.
For starters, according to “Nathan C” - reportedly an Apple Employee according to his profile - AT&T refurbished iPhones have been refurbished … by AT&T! Well, what does “refurbishing” mean to AT&T? So far, it doesn’t seem to mean much more than using the Settings > General > Reset > Erase All Content and Settings on an iPhone. I know this personally, because the 4gb iPhone I purchased for my fiancee … was already “activated”, and on firmware 1.0.2. Some folks got firmware 1.0.1. And I wasn’t the only person to have this happen. In theory, I could have just put in an existing AT&T SIM and had a brand new iPhone to use without a new contract required. If Apple had refurbished these, I would have expected them to have at least reflashed the firmware to 1.1.3 or 1.1.4.
Additionally, reports are beginning to surface about refurbished AT&T iPhones showing up in pretty rough shape, and already jailbroken! Want someone’s body smudges all over your new “refurb” iPhone? Just get an AT&T refurb, and if you’re lucky you’ll have the remnants of the previous owner still on the casing.
But for saving $150, it’s ok - right?
Well, the icing on the cake may actually be the warranty. Apple offers a 1-year warranty on their new iPhones, and their refurbished iPhones. But what about AT&T’s refurbs? Initially, reports around the web when this deal first hit was that the iPhone warranty claim posted on AT&T’s website was “One year”. However, owners that are now getting their iPhones are checking their warranty support online, and finding out that not only do they not have a one (1) year warranty - some are barely 90 days long in the case of getting an AT&T “refurb” that was actually purchased on launch day, June 29th… which is when Apple thinks the one-year clock started ticking.
So what does “Nathan C” from Apple have to say about the subject? He simply states that the AT&T refurbs “have the Apple warranty” - no timeframe mentioned. Some Howard Forums members have apparently been able to get their warranty timeframes “reset” to the date of their AT&T purchase date - but this policy is not entirely clear yet.
I’ll check this out with my fiancee’s 4gb this evening and post an update as I have more detail.
UPDATE: Thanks to HoFo member Tristan! for posting a picture of his AT&T refurbished iPhone box, which clearly states that “Refurbished iPhones have a full 1 year warranty” through Apple. I’m still trying to dig up our receipt for our 4gb refurb, so that I can get our warranty status updated with Apple.